Your "Must Know" Ecommerce Metrics

Web Analytics can be an amazing technology, but also a highly under-utilized one. Complex deployments and integrations frequently leave business users befuddled. Without dedicated staff to analyze, analytics packages more often than not collect dust.

This brief is focused on outlining the 7 most important web metrics to monitor within your eCommerce business and what to look for as it relates to your website’s performance.

Bounce rate

First on our list is the most important metric you will encounter: bounce rate. Think of bounce rate as a first impression. The definition of bounce rate is the percentage of users that leave your website after only viewing the initial page that was presented.

Bounce rate is so vital because it provides details into how you initially message your value proposition to the customer or prospect. It provides a cue to also help you identify performance issues with your site that may be causing the inflation the metric.

Bounce rates vary by industry, but eCommerce businesses should focus on getting the metric below 30%. Especially important within paid search campaigns, bounce rate will provide valuable cues into which product assortments and promotions at the category and sub-category levels of your taxonomy are doing well. This knowledge can be leveraged across the business in other categories and implemented via multi-variate testing deployments.

Email Capture Ratio

The next metric you want to track is your email capture ratio. As an online business, you probably sell some type of tangible product or service in which you monitor orders or completed information forms. Most businesses monitor their standard conversion rate, but few businesses frequently monitor their email capture rate and take a proactive approach to increasing.

With eCommerce conversion rates yet to eclipse an average of 3%, 97% of users who come to your store are leaving without buying something. Just because they are leaving however does not mean they are not interested in communicating on some level with your business. By gaining an initial step of trust through the capture of an email address, you are not only increasing the size of your house list for future marketing but you are also building a relationship with your customer and can win their business by providing them solutions to their lives.

Strive for a 7-10% email capture rate and place the sign up tool prominent in the header. Too many businesses bury their sign up tool and do not leverage rich applications that can use browser technologies such as ajax to expand a capture field over standard text in an overlay fashion.

Number of non-branded organic keywords

Make sure you look at number of monthly non-branded organic search keywords. When monitoring SEO performance, you need to first strip out the branded terms that correlate with your business. Thats traffic that you would have received without effective SEO. Then look to the number of remaining keywords that were utilized to make up the balance of the remaining natural search visits.

Why is this important? Because SEO is driven from the long tail. Sure, core SEO terms are nice but you need to capture the 4 and 5 word queries that make up the majority of Google queries each day. Long tail placements are achieved through proper site architecture and quality targeted content. Simply put, the more terms that people are using to find you, the better your site is doing in content development. Aim for a 5% to 10% increase each month within non-branded search keywords as you structure your SEO campaigns.

Shopping Cart to Checkout “Step 1″ Progression Rate

Our next metric directly correlates to the transactional process. Make sure you monitor your direct progression percentage from the shopping cart to checkout step 1. See how many of your users are bailing for price shopping and/or they see a promo code box on your site and they are going hunting for one. This type of behavior dramatically impacts your conversion rate and overall profits and steps should be taken to measure and reduce.

Consider adding the promo box at the end of the transaction for non-affiliate sessions in order to reduce leakage. Use a cookie from an affiliate or potentially a URL to trigger two versions of the cart page. By incorporating checkout abandonment tools that re-market via email, and aggressive banners both internally and externally to try and re-capture the lost transaction, eCommerce businesses can pull prospects back in the sales funnel.

Browser and Resolution Percentages

Dont forget about looking at Browser/Resolution percentages (types and sizes) when scaling your eCommerce business. Lace face it, when you sell online you are in the “looks professional…is professional” world and goo design can make even the smallest retailer seem large. If your build your site and it breaks in Safari (Mac’s browser), or the navigation breaks on Firefox 3.5 on a PC, you essentially shoot yourself in the foot.

Look at the varied browsers and resolutions that are being used to view your website. Conduct full cross-browser testing, on varied platforms, to fully notice any potential usability problems that arrive.

Average number of cross/up sells added per visit

If you are an eCommerce business, you already know that intelligent merchandising is a crucial key to success. A primary metric to help you understand performance within online merchandising is that of average cross/up sells added per visit.

This datapoint associates to your cross sell tools that integrate at the product and the cart level and measures the average number of cross-sells added to the cart per visit. The number will provide details into the effectiveness of your product recommendations and if the recommended products are actively engaging and persuading customers.

It is tough to provide a benchmark statistic for this metric since products can vary so greatly in terms of pricepoint. But look at your historical performance and consider automating this component through algorithmic third party solutions.

Setting Up a Studio for You

With the new Nikon D7100 digital camera, you would expect to be able to turn your hand to almost anything. This versatile and flexible camera is designed to excel in all areas of photography. So, once it is out of the box, many new owners will be rushing to take portraits and still-life images in studio conditions. Obviously, if you can, you should always try to shoot in natural light – particularly if you are shooting portraits. If that is not feasible, the pop up flash can usually provide the necessary fill-in, or you could use you flash gun, carefully placed and fired remotely. In most circumstances these tools will help you to get a decent result. But a time will come when you decide you need more control and at that point you will want a studio set up.

If you are setting up your studio at home, the ideal scenario is to have a room specifically put aside for your photography. It should have plenty of space, a high ceiling and be at least 5 meters long. Paint the walls a color that does not reflect too much – black is ideal, but if you have to share the room, then gray would be OK. Cover the windows with blackout material to ensure that the light can not get in and also cover the doors to prevent further contamination. Ideally you only want to have the light that is under your control to be effecting your images. You will also need a good supply of electrical sockets.

Having closed out all external light sources, you can decide what lighting you want to have in your studio. Lighting falls into two categories – continuous or strobe. Continuous also has two options, either tungsten or fluorescent. Tungsten is very popular for portraititure because it gives good skin tones. It is naturally a ‘warm’ light, both in light and temperature (this can be a problem, if you make your subject sit under them for a long time). You would also want to use tungstens if you were shooting video.

Fluorescent lights have a more sterile white light with a blueish hue. They are often used for stock shots ad still-live photography, because it is felt that the colors are more accurate. Of course, it is up to the photographer to choose which he prefers. White balance, in the D7100′s settings will be able to rectify most light settings, but, as you are in charge of your lighting, it would be better to set the lights so that the subject appears as you want to see it. Relying on in-camera correctives is just another think to try to remember and sooner or later you will be cursing your memory and catching up in Photoshop.

The one great advantage of continuous lighting is that you can actually see how the subject will appear in the picture in real-time. This means that you get the lighting right and can then confidently address other variables like content and composition. With the strobe, you are sometimes not sure if the flash fired or not. In many ways continuous lighting is a lot easier, and I would recommend that you start with this. However, when you need to photograph something or someone and give the impression of movement, or freeze them in action, you will have to use strobe lighting.

Although strokes are more difficult to set up, they give the photographer bit more flexibility. The power of the flash can be increased or reduced to suit the photographer’s needs. This means that the photographer can design his lighting around his shutter speed requirement. Obviously, if the subject is moving and you do not want blur, you will need a fairly fast shutter speed. Once mastered, strobe lights are a great way to get the images you want. However, because they operate on a burst, they sometimes take a while to recharge.

If you start off with a couple of lights, the easiest way to set them up is with the soft box at the front and the spot at the back. The soft box emits a softer more even light that is easier to meter against. The soft box should be 6 feet away from the subject, near the camera. The other light should be at least 3 feet away from the back drop so that it gives an even background. I would advise getting some barn doors for the back light, so that the light does not spread where it is not wanted. Always set your trigger up to the front light and ensure that both lights fire at the same time. Most lighting systems have slaves built into them these days.

I usually begin a shoot on a standard 1/125 at f8 with an ISO set at 200. This gives me enough flexibility to change things around gradually if I need to. Most studio lenses operate comfortably at f8 and the shutter speed will catch most fluid movement. If you find the lighting a bit flat, move the soft box out wide to get some more definition and shadow, but always be aware that more shadow can be very unflattering, particularly if the subject has an angular face or large nose. I always start by getting the standard shots done – the full length, half-length and then move in tighter for head and shoulders or portrait. By the time you want to try something more interesting your model will have relaxed and you will have become more confident in the equipment and you abilities.

Everything You Need to Know Before You Buy

Asian Walnut wood flooring is one of the most unique hardwood species available in the market today. Often referred to as Acacia, this walnut hard wood floor is harvested obviously in Asia. Asian Walnut wood floors have become increasingly popular in the last few years. Although Oak is still the # 1 seller in wood flooring, exotic species such as Asian Walnut and Brazilian Cherry have made long strides towards becoming main stream wood flooring choices. If you are looking for a very distinct floor that is considered a center piece for your room or home, Asian Walnut hardwood flooring is definitely worth considering. There are several things you need to know when considering the exotic Asian, Acacia Walnut species of floors.

Most Asian Walnut floors are offered with a factory finish. Factory finished means the factory has applied multiple, protective coats of either polyurethane, aluminum oxide, or a combination of both. These finishes protect the floor from minor scratches and wear. Of course any wood floor can be scratched, but the current factory finishes are much better than 20 years ago. The best option is to find an Acacia wood floor with either an aluminum oxide or combination of aluminum oxide and polyurethane finish. If you buy unfinished, Asian Walnut wood flooring it will have to have the protective finish applied after installation in your home. This type of in home finish is not very comparable to a factory finish as a installer can not duplicate the heat and pressure to the boards the same as a manufacturing process in a factory.

Asian Walnut is usually available in 3 colors or stains. Natural is the most common color. Actually, natural is unidentified but has a protective finish. The natural Asian Walnut boards will have a wide variety of color ranges from dark to light. The darker colors will be slightly more predominant though. Another color commonly sold is Cinnamon or sometimes called Cherry. This color has slight, red hues to give a classy, ​​semi formal look. Cinnamon is a very rich, deep stain. The final color you may find is a stain sometimes called Smoke or Toffee. Smoke stained, Asian Walnut floors have a very similar appearance to another species, Black Walnut. The stain is not actually black or extremely dark, but does have a defect, darker hue than the other colors you will find. A Smoke stain, Asian Walnut is a nice alternative to it’s cousin, Black Walnut as the Asian version may be priced slightly less.

A tip to remember when getting samples of Asian Walnut hardwood flooring is to ask for two samples. Asian Walnut, or Acacia wood has substantially different characteristics between every board. Two samples will give you a much better idea of ​​what the floor is going to look like. Another hint is once you have decided to go with a specific color or dealer, buy one box first. When you get the box, loose lay it out in an area of ​​your home to make sure you like the color and style. You may or may not be able to send the box back to the dealer, but, your initial investment will be much less than if you had purchased the entire job. If for some reason you do not like the Acacia hardwood floor, you are only out about $ 100 or so instead of thousands.

A few design and construction notes to consider are the characteristics of Asian Walnut wood flooring. Almost always, Asian Walnut is a 3/4 “solid board which is designed for a nail down installation. The Asian species of Walnut wood flooring also has a distinct grain pattern. Large swirls and a loose grain structure give Asian Walnut one of the most Unique looks of any wood species sold today. This unique grain pattern works very well in large rooms and areas. Another characteristic of Asian Walnut, or Acaica hardwood flooring is the board lengths typically are not longer than about 4 feet. A tall growing tree, so the boards tend to be slightly shorter than traditional walnut trees. A final note on Asian, Acacia Walnut properties is that that it rates very highly on the Janka Scale coming in around 2,300 The Janka scale is a measurement used to Determine the hardness of a hardwood species. The higher the number, the harder the wood At 2,300, Asian Walnut is much harder than common Oaks which are around 1,300 or so. As a reminder, any hardwood floor can be bent, sc Ratched, scuffed etc, however, the harder the wood, the tougher it is.

Disadvantages to Cruise Ship Travel

Cruise ship travel is not for everybody. Although many enjoy cruises, some travelers prefer other types of vacations. Before going on a cruise, take time to consider whether or not this is the best method of travel for you. Be sure to research information about the specific companies you are considering as well as read reviews from other customers. Also consider talking to those you know who have traveled on cruises before and see if it sounds like something you would enjoy. It is important to get more information than just a recommendation from someone. What one person finds fun, you may not, so it is important to find out why a person did or did not enjoy a cruise ship experience.

Some do not enjoy cruises simply because of the nature of traveling on a boat. Those who are prone to motion sickness may not enjoy being on a boat because of the high likelihood of experiencing sea sickness. Severity differs for everybody, and sea sickness usually is not serious, but it can still be an unpleasant experience and can ruin a vacation. Consider whether or not this is something that concerns you. Medications and wrist bands help some who suffer from sea sickness, but they are not effective for everyone. For some people, sea sickness runs its course relatively quickly, but only you can decide whether or not this is a possibility you are willing to face.

Others are afraid to cruise because of the possibility of the boat sinking. Only you can decide whether or not you are a person who worries about this possibility. It may help to do some research. Any type of travel has inherent risks, of course. Some are terrified of airplane travel but sill travel on cruises. Others travel frequently on airplanes but would not consider going on a cruise. It is true that being on a boat is a different kind of experience than any other form of travel. Some are not so worried about the boat sinking but are afraid of being out in open water, unable to see the shoreline. Only you can decide whether or not being on the ocean bothers you.

Perhaps the most common fear of cruises in the last decade has been based on the media coverage of viral outbreaks on cruise ships. In the last couple years, this problem has improved, but most travelers are familiar with outbreaks of viruses such as the Norwalk virus. These viruses run rampant on cruise ships because of the large number of people in close proximity to one another for extended periods of time. Although general precautions can certainly decrease a persons’ chances of catching a virus on a cruise ship, it is true that illnesses are more difficult to avoid on a boat.

Along with viruses, crime on cruise ships has also been widely publicized. It is important to research each cruise line and get accurate statistics. Also, read reviews and information to learn how incidents are handled, and make sure you understand the level of security that will be present on the ship. Fortunately, most crime committed on cruise ships is property crime rather than violent crime, and this is relatively common with any type of travel.